VIA LOCAL POSTAL SERVICES
With this shipping option there is the possibility that items may be delayed by weeks or months with no communication.
We do not refund undeliverable or refused packages unless in the case that they get back to our address.
Postal shipping includes a tracking code but the information that it provides might be unreliable.
VIA UPS & FedEx
We offer the option to ship your order via carrier for a more reliable and faster shipping.
We work with UPS for all countries, except for US, Canada and Mexico, where we ship via FedEx.
Our platform automatically calculates the exact shipping price according to your address.
We do our best to prepare all orders with care but from the moment the order is dispatched from our offices we cannot control the delivery service. And that’s why we do not refund shipping fees of delayed, misplaced or lost orders.
If you have any problem with your delivery please contact UPS or FedEx directly.
For further assistance feel free to reach us by e-mail.
We might take up to 5 days to prepare your order in addition to the expected delivery time of each shipping service.
Custom duties and taxes
All countries outside the European Union have their own legal tax system. That is why there might be customs, duties, or other import or collection fees charged upon the arrival of your package, and these charges are not included in our prices or shipping fees.
All these customs clearing procedures and payments must be handled directly with the local border authority. Contact them for more information.